Archive for the ‘Live Chats’ Category
In the wake of Brian Williams’ self-imposed hiatus from the NBC Nightly News anchor desk (which his bosses later extended to a six-month suspension without pay), L.A. Times television critic Mary McNamara wrote a column blaming personal branding for Williams’ departure:
On Saturday, “NBC Nightly News” anchor Brian Williams announced that he would be temporarily vacating his chair because his personal brand recently came in direct and injurious contact with his professional obligations.
You can imagine my exasperated reaction to her implying that personal branding rather than a lack of journalistic integrity was the source of his demise. LSU journalism professor Steve Buttry’s blog post today tells me I’m not the only one who disagrees with her assessment. Her unwillingness to separate having a personal branding from pursuing celebrity not only distracts the conversation from the larger, more fundamental issue of Williams’ failure to adhere to the first principle of ethical journalism – to seek truth and report it – but also unfairly indicts in toto the act of a journalist communicating his or her professional value. The real issue is not branding but rather those who seek celebrity at the expense of their journalistic ethics and the news organizations that enable it.
I’ve been blogging about personal branding for journalists for five years and have always stressed here, as well as in guest lectures at ASU’s Cronkite School of Journalism, that having a brand and having integrity are not mutually exclusive. McNamara claims that Williams couldn’t reconcile the incompatibility of “personal branding” and his “professional obligations.” That’s actually not the case. His personal brand as she defined it, one “anchored in trustworthiness” as an “intrepid journalist, great storyteller and excellent late-night guest,” wasn’t in conflict with his professional obligation to tell the truth. One can be an ethical, truthful, intrepid, trustworthy journalist who also tells great stories on late-night talk shows. Ask Tom Brokaw.
Williams’ problem wasn’t his having a personal brand; it was his having an inauthentic one. The injury McNamara describes as having resulted from Williams’ choice “to bolster the Brian Williams brand” in fact came from his continued decision to betray what was the Brian Williams brand – as well as his professional obligation to be truthful.
So why did he betray his established brand? The emerging narrative suggests it was inevitable because the crafted brand was out of sync with his authentic brand. That’s the part McNamara missed.
As New York Times Media Equation columnist David Carr and network news blogger Andrew Tyndall alluded to on NPR’s Brian Lehrer Show, Williams’ credibility crisis seems to have begun years ago when he and NBC cultivated a brand for Williams as a “war correspondent” and “sober network-news anchor” rather than recognizing his true talent as a charismatic, very skilled live performer. (The entire 31-minute discussion is definitely worth a listen, but the part that specifically addresses personal branding starts around 18:20.)
According to David Carr, Williams himself said, “I’m a creature of live television. That’s where I feel most comfortable. That’s what I’m good at.” He’s even rumored to have thrown his hat in the ring to replace Jay Leno. Williams seems to be telling us his true talent and passion lies with being in front of a live audience rather than with journalism specifically. When Williams wanted Leno’s gig, they should have taken him seriously.
I feel so strongly about the bad rap personal branding is getting because the insecurity of the current journalism job market requires us to articulate and demonstrate our value every day. Defining (not crafting) one’s personal brand is in that sense a survival skill. Blaming branding rather than dishonesty and embellishment in journalism reflects poorly on the whole concept of personal brands when, in fact, it’s just smart career management.
This isn’t about “personality journalism.” Every journalist – every human being – has a personality. But every journalist is not, nor aspires to be, a celebrity. McNamara suggested that having a personality and revealing it in a journalistic personal brand by definition involves falsehoods, exaggeration and self-aggrandizement. In fact, when done effectively, it’s the complete opposite. Personal branding is about authentically communicating your unique value as a journalist among your professional-category peers and backing up that brand with quality work to build credibility and trust among your audience and colleagues. That is the opposite of what Williams has done.
Frankly, I thought this argument had largely been settled. I find it tiresome that once again we have in McNamara a journalist who, similar to Gene Weingarten, has cultivated a strong personal brand with the blessings of her publication but nonetheless feels the need to decry branding’s corrupting effects. (Following his widely challenged rant against personal branding, Gene Weingarten went as far as to single out my post defending branding for journalists, calling it “very troubling.” He did so on his monthly chat, a lovely vehicle for him to support his personal brand.)
It’s time to acknowledge we all need strong brands to survive in this business, and then get back to focusing on the stories.
As I mentioned in a recent post, my blogging about social media and personal branding played a major role in my getting hired as a social media producer at azcentral. My multimedia journalism graduate degree and familiarity with social media tools allowed for a smooth transition into Republic Media’s converged TV, print and online newsroom.
But after less than a year in the position, I had to quit my job a few weeks ago because the company my husband works for has decided to relocate us to the NY metro area. I’m now focusing on preparing for our move but will continue to write this blog, do freelance social media work and give guest lectures until we’re settled. I’m sad to leave Phoenix and my colleagues at azcentral. I have to admit, however, that I’m really excited about the career opportunities this move will offer in New York.
Although I worked at azcentral only briefly, it was enough time to recognize which parts of the job energized me and what I have to offer as part of a news organization. My main responsibilities involved posting stories on Facebook and Twitter, monitoring social media for trends and breaking news and engaging our audience. I definitely enjoyed that role, but after a while, I found my most satisfiying times in the newsroom were when I was using social media to help other journalists with their reporting. So I actively started approaching reporters and finding ways social media could assist them with their stories. Whether I was finding sources on Facebook who had been specifically affected by the massive Wallow Fire or using Storify to crowdsource reaction to a unusual local weather phenomenon, I loved how social media enhanced stories and did my part to show reporters how to take advantage of it. Those experiences eventually defined my contribution to our social media team and refined my brand.
Finding breaking news sources using social media
My day usually began by scanning my TweetDeck streams for local and national news that had broken overnight. (I loved being paid to know what was going on.) Our converged newsroom meant I was a few feet from the breaking news desk, print reporters, online team and television producers. If I saw a tweet from a Twitter user or another news organization that mentioned a developing story, I’d be on my feet to check if they knew about it. This responsibility suited my personality well; it’s my nature to be helpful and to share information with people. I monitored news tweets, hashtags and social media comments for relevant content and passed it on whenever it might be useful.
One highlight for me was when a Breaking News tweet I saw helped turn an international story into a local one for azcentral. I heard an early morning story on NPR about a Russian plane crash and later saw a @BreakingNews tweet announcing the plane was carrying an entire Russian hockey team.
I clicked the link to the NHL press release and found the coach was former Phoenix Coyotes player Brad McCrimmon, so I alerted the breaking news desk and told the home page editor about it. He searched our archives, found dozens of references to the coach and called the reporter who covers the Coyotes. Within 20 minutes, we had the enhanced wire story on our site. We posted our local story on Facebook and Twitter within the next hour.
This example elegantly highlights how social media’s role as part of a converged newsroom dynamic led to comprehensive news coverage of a local, and yet international, tragedy.
Crowdsourcing special projects
Azcentral’s social media team encouraged reporters to tap into our social media followers (as well as their own) to crowdsource, and I let them know I was there to help. We used live chats to generate questions for interviews with experts, turned to Quora to find answers to niche questions, and when Osama bin Laden was captured and killed, I gathered local reaction using Storify. Most often, we helped reporters use Twitter and Facebook to find story ideas and sources.
Our crowdsourced 9/11 anniversary Arizona Republic front page was an unprecedented and unexpected social media achievement. Before the anniversary, azcentral and 12 News posted requests for six-word responses to the question “What does 9/11 mean to you?” on Facebook and Twitter and got over 600 responses. Their collective impact was so profound that the editors decided to wallpaper the front page of the Arizona Republic with the six-word statements against a silhouette of the Twin Towers and New York skyline. For the first time in the paper’s history, the front page was crowdsourced. The response was overwhelmingly positive within the local community and the newspaper industry.
I became a journalist because I wanted to tell people’s stories. Using social media tools to bring out otherwise unheard voices – even if they’re only making six-word statements – truly inspired me, and this part of my role as social media producer confirmed that I want crowdsourcing to be an even bigger part of my next job.
Training reporters and editors
I really enjoyed training colleagues to use social media for reporting. Despite the ubiquity of social media references in the news and within the newsroom, many very talented journalists had no interest in creating or actively using social media accounts. They’d been able to write compelling stories without them for years and saw no need to change their habits. Some had Twitter accounts but didn’t know how to maximize them, while others had been effectively using them to solicit ideas and sources and were eager to learn new tricks.
Each week I wrote a social media newsletter to share tips and give examples of five good tweets from the week. I also did one-on-one training of how to set up Twitter, Facebook’s subscribe feature, LinkedIn and TweetDeck. The feedback I got from reporters, whether it was a quick email saying the Five Good Tweets helped them become more comfortable with tweeting or a request for crowdsourcing advice, showed me the range of confidence and social media expertise throughout the staff. I genuinely enjoyed working with all skill levels and tailoring the training to their needs.
Providing help is a central part of who I am and my brand as a journalist, whether it’s to get information out, tell stories or teach. For now, I’ll be have to put that energy into helping my family move, but soon enough I’ll be using it to help myself get a job.
When I talk to journalism students about using social media to build their brands, their questions often are practical ones: What if someone already has my name as a Twitter handle? Do I really have to edit my Facebook page? How often should I blog? But the best question a student asked me challenged the very idea that journalists should bother with personal branding in the first place:
“It takes so much time to do everything you’re talking about, like blogging and tweeting and keeping all those profiles updated, on top of writing stories. How do you know it’s actually paying off for you?”
Before I could reply, his professor provided the best answer: “Because she’s standing up here in front of you.” (If you know Cronkite School professor Tim McGuire, you can appreciate his delivery of that line.)
The fact is the student was right. It takes extra effort to maintain an online presence as a journalist. And I admitted I couldn’t tell him which tweet would be the one that got him retweeted 25 times, which blog post would be shared around the world or which skill listed on his LinkedIn profile would make him rise to the top of a search.
Nonetheless, I assured him all that extra effort was worth it because each tweet, each blog post and each online profile defined his brand and provided a virtual trail for potential employers to find him. I told him I knew this personally because I’d sent tweets that got dozens of retweets, I’d written a blog post that was shared from Peru to Spain after someone translated it into Spanish and I’d been contacted for jobs via LinkedIn – all while I was still a grad student.
Then I reassured him there was no reason he and his classmates couldn’t do the same.
Today’s j-school students have everything they need to start mapping out their careers. They can write niche blogs, create simple portfolios, connect with others doing the work they aspire to do and develop professional networks across the country before they’ve even begun their job searches. It hasn’t always been that way; when I went to journalism school in the 1980s, students sent out resumes, applied for jobs and waited for a phone call. But as a grad student over two decades later, I recognized that from my first assignment, I was building the online brand that would eventually get me my job as a social media producer.
Here’s how I did it:
Creating a name for myself – literally: I had no online identity when I began grad school after 12 years as a stay-at-home mom. Google searches of my name brought up a scholar who researched Egypt and one passing reference to me as my husband’s wife. I clearly had some work to do. When I got my first online assignment to create a blog, I deliberately used my full name, Jennifer Gaie Hellum, and did the same on social media accounts and as a reporter at Cronkite News Service. By the end of grad school, a search for Jennifer Hellum – even without my middle name – brought me to the top of the page on Google.
Helping people find my work: I always took the time to add tags to blog posts for SEO, add links to other blogs and thank others who linked to mine. Publishing a post meant sending a tweet with the link and any relevant hashtags, keywords or the Twitter handle of anyone I’d interviewed. I also took my professors’ advice and created a LinkedIn account, joined journalism associations and bought my vanity URL to use for my online portfolio.
Choosing blog topics and reporting assignments that fit my brand: This blog started as an assignment for a digital media entrepreneurship class. As someone with little online media experience at the time, I found a digital topic, personal branding via social media, that genuinely fit with my earlier advertising and public relations career. At the suggestion of my professors, I kept the blog going during the summer and beyond my final semester because it had become clear I was the only person regularly writing about the topic. During my capstone semester as a producer and reporter at Cronkite News Service, I found ways to use social media as a reporting tool and even wrote about city governments using social media. In the end, my blog and social media knowledge became the strongest part of my resume.
Doing the job I aspired to have: As soon as I learned about social media as an area of journalism, I began using it to learn about social media jobs. I set up Google alerts and TweetDeck columns for “social media editor” and read everything I could about the position. I followed social media editors on Twitter, looked at their job histories and skill sets on LinkedIn and read their blogs and decided my interests and personality fit well with the work. I also participated in Twitter chats with online journalists, and if they mentioned a digital tool I was unfamiliar with, I looked it up so I could join in the conversation. (The chat organizer later invited me to be a guest panelist about personal branding and social media along with experienced journalists.) And during my last sememster, I went to the Online News Association conference in D.C and used what I learned to improve CNS’s Facebook profile and help other reporters find sources on Twitter. All that extra effort paid off when I was recommended for a social media producer position at azcentral.com and was able to share what I knew and how I’d used it.
Of course, I’m not the only one to figure out that I didn’t have to wait to start building a brand. Many multimedia journalism students post their reels on YouTube, share photos on Flickr and create online portfolios that showcase their programming skills, and it’s paying off. They’re getting hits, they’re getting noticed and best of all, they’re getting hired.
When I decided to call my student blog Brand Me a Journalist, I chose the name because I thought it was somewhat clever and easy to remember. I hadn’t fully contemplated its inherent call to action – that is, until I read Washington Post columnist Gene Weingarten’s response to a student who asked how he developed his brand:
The best way to build a brand is to take a three-foot length of malleable iron and get one end red-hot. Then, apply it vigorously to the buttocks of the instructor who gave you this question. You want a nice, meaty sizzle.
I had two reactions to his advice:
- I hope he never takes my blog name literally. (The guy clearly has the technique down, and I’m not into body modification.)
- I hope he’s not a mentor.
As a graduate student at the Cronkite School, I learned about personal branding in Tim McGuire’s 21st century media organizations class and later began this blog for Dan Gillmor’s digital media entrepreneurship class. These classes addressed the economic realities and creative possibilities in the new media landscape. Both professors, whom I consider mentors, encouraged me to write this blog and impressed upon us the need to strategically begin creating our digital footprints as students – a powerful career-launching tool that was not available to j-students when I got my undergraduate degree in 1989.
These respected newspapermen understood the increasingly important role of personal branding for journalists, so I wasn’t at all surprised to hear that Medill professor Owen Youngman had assigned a graduate student, identified simply as “Leslie”, to reach out to Weingarten about the topic.
I was completely caught off guard to read the way Weingarten treated Leslie, not being familiar with his distinctive brand. I’d made similar cold-call requests of veteran journalists such as Worldcrunch’s Jeff Israely, and they gladly discussed their brands. But instead of enlightening her with how a “hungry young reporter in the 1970s” came to be a two-time Pulitzer prize-winning columnist (he even has a tagline, a considerable branding asset) at one of the country’s most prestigious news organizations, Weingarten used the occasion to decry the hijacking of journalism’s noble mission by marketing departments and user-generated content.
As Steve Buttry pointed out in his reply to Weingarten’s non-answer to Leslie’s question, Weingarten was not interested in admitting his considerable success is due in part to the strength of his well-cultivated personal brand. His disdain for the word “branding” prevents him from recognizing that it simply is about defining yourself as a journalist and establishing your reputation among your audience, which is no different than what journalists have historically done; it just used to be called “making a name for yourself.”
Indeed, Weingarten has established a formidable
reputation name brand, which is supported by his publishers’ marketing efforts and his deliberate social media presence. At various points during his four-decade career, he strategically positioned himself:
- by committing himself to covering a specific beat to the best of his ability
- by developing valuable relationships with readers and sources
- by associating with other journalists doing similar work
- by pursuing related opportunities that complemented his position
All of these are elements of branding. Whether he wants to admit it or not, he’s very deliberately built his brand.
But rather than seeing Leslie’s overture to a veteran journalist as an opportunity to pass on his professional insights to the next generation of reporters, Weingarten dismisses us as unworthy, talentless self-promoters who aren’t willing to work hard “to get great stories.” Leslie tried to get a great story, one about an accomplished journalist who started out as a “hungry young reporter in the 1970s”; instead, she got a lecture.
So while Weingarten finds comfort in longing for the way things used to be, we aspiring journalists will continue to take advantage of digital media tools available to launch our careers:
- by building innovative portfolio sites that show our command of writing and programming
- by posting video resumes on YouTube to show our storytelling, camera work and editing skills (we multimedia journalists do it all)
- by uploading photos to Flickr and Instagram
- by finding sources via Facebook
- by connecting with colleagues via Twitter, journalism chats such as wjchat, LinkedIn groups and conferences to learn about the jobs we aspire to have
- by staying up until 3 a.m. to write blog posts that very likely won’t be seen but that reveal our passion for writing and commitment to our beats
- by reaching out to those veteran journalism pros who get that branding is just a word, not a threat
All this before we’ve been hired. Through our initiative, focus and hard work, we’re assembling bodies of work, “making names for ourselves” and pursuing our goals as journalists.
So you can keep your red-hot iron, sir; we’re building our own brands.
I recently was invited to speak at ASU’s Cronkite School as part of “After Cronkite”, a series of brown-bag lunch discussions to help students prepare for their job searches. In the inaugural session titled “Know Thyself! Now Tell Others,” I joined Jody Brannon, the national director of the Carnegie-Knight News21 journalism initiative, to talk with students about understanding their personal brands and ways to incorporate them into their online identities through blogs, social media and portfolio sites.
Many questions focused on Facebook and Twitter and what constitutes appropriate personal and professional posts. One student asked us whether we’d be inclined to hire a candidate whose tweets revealed a strong personality over someone whose tweets revealed little personality. For me, the answer to that question would depend on whether the applicants’ personal brands – reflected through their overall digital presences – were good fits for the position.
A more fundamental question needs to be answered before you can know what online content is appropriate:
Who are you?
You can’t know your brand as a journalist if you don’t know yourself as a person.
Are you a global citizen with a healthy dose of cynicism and a passion for politics? Are you an empathetic storyteller who values images as well as words to connect with communities? Or are you an activist who believes revealing your biases makes you more credible when exposing injustice? Each of these profiles would dictate a distinct personal branding strategy.
You need self-awareness to know whether your digital presence is promoting or betraying your brand and, as a result, sabotaging your professional goals. As a journalist, your ability to communicate what makes you unique, i.e., your brand, will help you establish a professional niche that you can pursue with confidence and integrity.
Fortunately, many resources are available to help you understand the qualities and characteristics that collectively make you who you are.
Are you an introvert or an extrovert? Do you make decisions with your heart or your head? The Myers-Briggs Type Indicator (MBTI) identifies 16 distinct personality types based on eight key traits. These personality traits are reflected in your personal brand, and being aware of them will help you know whether you’re effectively and appropriately conveying them through your online profiles.
In the decades since the MBTI’s initial publication in the 1960s, test administrators have used the tool to help people understand the role personality plays in career choice. (Employers commonly use its results during the hiring process and for management training.) You can have the test administered by a trained professional who can provide an in-depth assessment, but many online sites and books feature MBTI profiles from which you can gain a general understanding of the personality types.
When I took the Myers-Briggs test as part of career counseling services, the administrator stressed the results would only be valuable if I agreed they accurately reflected my personality. The assessment said I was an ESFJ, and when I read the description, it was so spot-on I didn’t know if I should laugh or cry. So although I enjoy reading clever tweets from skeptics, philosophers and provocateurs, it would be inconsistent with who I am to emulate them and present myself as anything but a harmony-seeking, rule-following “Extra Special Friendly Joiner.”
Although most people won’t find it necessary to seek IQ testing as part of determining their personal brands, it is of value to at least understand the distinction between your innate cognitive abilities and the knowledge and skills you’ve acquired throughout your life.
For adults, it’s not as important to know raw IQ test scores as it is to know which cognitive abilities are your best. (Often, trained test administrators have policies of not providing raw scores to adults and instead use general result terms, such as “average” and “very superior.”) I was given the Wechsler Adult Intelligence Scale – Revised IQ test, and although I wasn’t provided raw scores, I was given a ranking of how I performed on the test sections. I found it tremendously valuable to learn the abilities I had taken for granted, verbal reasoning and spatial relations, were among my strongest. That knowledge has allowed me to apply those abilities as a multimedia journalist and confidently present them online.
Like personality and aptitudes, talents are innate. Understanding the distinction between your talents and your acquired skills will give you the vocabulary to express what makes you unique and what you have to offer professionally, even when you lack the skills required for a specific position.
In 2001, Donald O. Clifton, founder of SRI Gallup, and Marcus Buckingham, a senior vice president of The Gallup Organization, used research they gathered in interviews with over two million subjects to identify 34 universal talent themes and developed a survey through which individuals could find their “Top 5″ talents.
Each copy of their book Strengthfinder 2.0 includes a unique access code that allows you to take the assessment online and identify your Top 5. (Mine are Learner, Achiever, Communication, Input and Individualization.) It offers examples of how others have used their talents successfully in their careers and guides you through applying your Top 5 in your professional and personal life.
By taking the assessment, I learned how my talents influence the kind of journalist I want to be: a person driven to gather information and learn about people’s lives to communicate their diverse, individual stories. The blog posts I write, tweets I send, articles I share on Facebook, and the people I connect with on chats and LinkedIn tend to reflect these qualities about me.
Social media offer constant opportunities to share the abilities and knowledge you’ve acquired throughout your life. Rather than relying on job interviews to relate them to potential employers, you now can present them online through digital resumes and portfolios that can be found in search as well as through casual references in tweets, chats, online groups and other social media.
It’s OK to show what you know. Whether I’m commenting during #wjchat about digital storytelling tools for journalists (social media), sharing photos via Twitpics (photography) or respondiendo a un tuit (Spanish), each of these digital footprints I leave reveal a skill of mine and add dimension to my brand.
Life experiences and interests
Your family life, friendships and the communities you’ve lived in are just a few of the many influences that affect your belief system and inform your perspective as a journalist. Your collection of life experiences and interests naturally emerge through social media and reveal commonalities you share with others. The challenge lies in understanding how these personal elements affect your personal brand and deciding whether incorporating them into your online presence strategically enhances or detracts from it. What you say, join and “like” can potentially make you interesting or turn people off.
Anyone following me on my tweets and hashtags knows I’m from Green Bay, Wisconsin (#Packers), have two bright sons (#Ilovemyboys), stay up too late (#nightowl) and like watching Mad Men with my husband (#callmebettydraper). These personal glimpses don’t directly involve my professional life, but when shared appropriately, they can spark connections with others and add a personal element to my brand.
Once you understand how your personality, aptitudes, talents, skills, life experiences and interests fit together, you’ll quickly be able to assess whether they’re reflected in your online presence as well as your face-to-face interactions. Take a few minutes to view a snapshot of yourself online and see if it reveals who you genuinely are.
One of the primary benefits of Twitter for me has been the opportunity to connect with other journalists. As a grad student, I took my professors’ advice and began following journalists and academics recommended through #FollowFriday references and lists of journalism “must-follow” Twitter users.
It was through their tweets that I first noticed the #wjchat hashtag and began participating in online chats. Not only has it served as a way to meet and learn from journalists across the country, it has provided an opportunity to introduce myself and build my personal brand within the industry.
Before Twitter, online users could find like-minded people within niche communities and connect with them in chat rooms, but the content remained within the “walls” of the room, and the participants’ identities often were anonymous or faceless names. Twitter chats now allow users to view chats as they happen and invite them to jump into conversations, create professional connections and share knowledge they gain with their own followers through retweets. All the while, profile pictures and Twitter IDs serve as digital business cards every time they join in, creating friendships in Twitter life (ITL) and lending faces and names to potential future meetings in real life (IRL).
Hundreds of chats now take place on Twitter. The organic emergence of journalism chats during the past few years, including #journchat, #wjchat, #pubmedia and now #spjchat, has allowed j-school students, academics and working journalists across the U.S. and Canada to gather weekly and spend an hour or two discussing topics ranging from traditional newsroom concerns to cutting-edge digital tools. By participating in chats specific to your niche (e.g., #wjchat for me) as well as the more general #spjchat, you can connect with those doing similar work and also stay up to date with broader topics.
I began participating in online chats last summer as a way to stay connected to the journalism community between semesters. I’d seen the hashtag #wjchat in tweets throughout the year and out of curiosity added a column to my TweetDeck to see what it was. (Others use chat sites such as TweetChat to follow chats.) Each Wednesday, I’d see a stream of tweets from #wjchat regulars, announcing/promoting/anticipating their weekly gathering:
After a couple of weeks of lurking, I jumped in myself and quickly recognized how the conversations taking place on #wjchat provided me access as a student to the real-world conversations taking place in newsrooms. Through chat references to digital tools, I learned about new storytelling tools such as Tumblr, Posterous, Storify, and Intersect.
Along the way, I’ve become a regular on #wjchat, actively contributing when I felt I had knowledge or insights to offer and sitting back as an observer and learner when I didn’t. When SPJ started their weekly #spjchat in late 2010, I participated in their chats as well. At one point during those early chats, I mentioned this blog and a few weeks later was invited to be a featured panelist for a chat on personal branding. By using an authentic voice and presenting myself professionally, I apparently managed to establish myself as a credible source on the subject.
Jumping in for your first chat
I recently suggested my sister join in on #wjchat and was suprised to hear she found it quite intimidating to insert herself into the non-linear conversation with strangers in a professional context:
“It felt like I was butting into a circle at a conference cocktail hour without an introduction and announcing, “Here’s what I think: …”
I reassured her the people in these chats are by and large welcoming and participate to make connections and share knowledge, rather than to exclude or intimidate. She agreed to dive into the next chat, and I acted as a Cyrano de Bergerac of sorts, explaining how it worked via direct messages.
Here are some of the tips I shared to help her understand the conventions used during the chats. The examples are from a December 2010 #wjchat featuring Jim Brady, formerly of TBD.com and washingtonpost.com.
- Remember to tag your tweets with the chat hashtag. Without the hashtag, your tweets stay in your Twitter stream but won’t reach participants who don’t follow you.
- Start by introducing yourself. Don’t worry if the chat session already has started; people will be popping in and out throughout it. When you’re ready to join in, give your real name (rather than your Twitter ID) and mention what you do in journalism. You have 140 characters to share who you are, your place within the field and how it might relate to the day’s topic.
- Let your followers know you’re about to participate in a chat. Outside of the context of a chat stream, your frequent tweets at best may not appear to be relevant to your followers and at worst may be highly annoying.
- If you’re responding to a question, reference it in your tweet. Start the tweet with the question number, e.g., Q1, and end it with the hashtag.
- Retweet what you find interesting. This is not just a way to say, “Yeah, what she said!” By retweeting, you’re forwarding noteworthy tweets to your followers who aren’t necessarily participating in the chat.
- Enjoy the collegiality but stay on topic. Chat regulars often develop an online rapport and engage in friendly exchanges that add a personal note to the conversation. Brief exchanges that entertain the entire group add a sense of camaraderie, but inside jokes and prolonged direct conversations should take place free of the chat hashtag. (Take those conversations offline or send direct messages.)
- Play nice. Presenting opposing views and differing opinions can enhance the chat conversation, provide insights to participants and contribute positively to your online identity. But snarky comments, hostile replies and confrontational behavior undermine the process and distract from the flow of the conversation. The chat culture is distinct from the online comment culture; consider your tone (avoid CAPS and excessive exclamation points) and keep it respectful.
- Remember your manners. Don’t forget to thank your host and panelists when you leave the chat. (It’s also appropriate to give a nod to those with whom you had a running exchange.) Many chat participants — as well as others who missed it — review transcripts when they’re posted and often find new people to follow.
When Dan Gillmor assigned our digital media entrepreneurship class the task of blogging for the semester, he challenged each of us to “become an expert on a digital media topic”. He assured us that by blogging “2-3 times a week, at 300-500 words per post”, we would know more than enough about our topics to confidently own our chosen beats.
I have to say that at the time that outcome seemed pretty unrealistic to me. I began this blog about personal branding and social media with a basic understanding of the issue’s relevance to journalists:
How we manage our online identities as journalists is increasingly more important as the news industry goes through revolutionary change. Journalism school grads no longer have to accept the traditional employment path of starting in a small market with hopes of making it to a legacy organization someday. Instead, entrepreneurial journalists are strategically defining themselves through social media and niche specializations to set themselves apart from their peers, develop relationships and create their own opportunities.
After following other bloggers, interviewing journalists and watching Twitter feeds daily, I’m amazed by how much I’ve learned about this subject. I’m now convinced that journalists must learn to effectively use social media to develop a niche and a personal brand, and I feel comfortable discussing the tools to do so.
Therefore, in the style of many of the most re-tweeted posts about social media and branding, here are my Top 12 Tips for Journalists on Using Social Media to Develop a Personal Brand:
1. Find your niche. Consider your unique talents, interests and personal network and identify a topic you can own. Look for news coverage that make you think “why isn’t someone covering this more?” and investigate what has been written about it in the past. Whether you recognize a neglected topic, feel passionate about a beat or possess specialized knowledge, you can develop a niche and establish yourself as an expert by using digital and social media to your advantage:
2. Do your research. Use bookmarking sites like Digg and Delicious and advanced searches such as Google News, Google Blogs and Google Scholar to find relevant news and people who are concerned about, knowledgeable about and affected by the issue you’re exploring. When you find interesting sources, reach out to them on blogs, Twitter, Facebook groups and email. People like to talk about themselves and share their expertise.
3. Start a blog and participate on others. Regret the Error’s editor Craig Silverman looked for a topic no one was covering, found it in accuracy and corrections in the news and went live with a blog two weeks later. Personal Branding expert Dan Schawbel found inspiration from a magazine article about personal branding and started blogging about it that night. Investigative reporter Kristen Lombardi established her journalistic cred reporting on institutional indifference to cover-ups of sexual assault, and connected with advocates, victims and their loved ones via contact on blogs.
Whether you are a new journalist looking to create an online footprint or an established reporter who has been laid off, blogging offers a way to show initiative as well as your talent. And don’t be afraid of having more than one blog; you may have more than one area of interest.
4. Establish an searchable identity. Use the “One Voice” principle of public relations to create a consistent identity across your social media and professional profiles.
- Decide what name you want to be known by professionally. Make sure it’s unique enough (such as Jennifer Gaie Hellum) to allow you to be found on the first page of a Google search.
- Use that name for your Twitter account and any online comments. This will increase your online presence and increase your profile in search. (Tweeting under a clever moniker rather than your professional name might appear to add personality to your identity, but it doesn’t get you direct credit for your contributions.)
- Create one avatar and use it whenever you need to post an image for an online profile.
- Create a LinkedIn profile. Include your avatar, blog, portfolio site, Twitter feed and links to any online profiles on your page.
5. Own your domain name. For a small investment, you can secure your professional name as a domain name for a personal portfolio site. Whether you are employed or looking for work, a portfolio site is your online resume. Even if you have a bio page on your employer’s site, a portfolio is a vital way to present yourself comprehensively and define your brand for your audience, colleagues and potential employers. You should include a resume, your cumulative work, any professional goals or mission statement and links to social media. Include multimedia elements whenever possible.
6. Create a Google Profile. Like a portfolio page, a Google Profile is your opportunity to present your digital brand and allows you to define the first listing people find when they do a Google search of your name. It’s generally a more flexible profile than a professional portfolio site and would be where you could feel comfortable adding a personal element to your personal brand (sometimes referred to as your authentic brand or your inner and outer brands). This profile belongs to, former head of washingtonpost.com, now president of digital strategy for Allbritton Communications.
7. Tweet. Tweet often. A lot of veteran journalists have resisted signing up for Twitter, believing that the micro-blogging site is a fad and a distraction. In fact, Twitter’s power as a means of creating a network and finding story ideas, trends and sources is becoming increasingly more clear. If you are new to Twitter or have yet to become a regularly user, this Twitter checklist offers a practical plan for getting into the habit of posting relevant tweets to build your community and brand.
- Follow colleagues, news organizations and individual journalists. Go to their pages and see who they follow.
- Pay attention to weekly #FollowFriday and #ff hashtags to see who others are recommending. Participate in #followfriday to recommend Twitter users who you find authoritative on your subject area.
- Send well-crafted tweets that use keywords and hashtags to increase their visibility and drive traffic to your blog.
- Use hashtags to tag your tweets for maximum visibility.
- Use a Twitter application like TweetDeck to manage your tweets and monitor relevant topics.
- Re-tweet and comment on tweets related to your niche.
- Consider the following strategy of following who follows you, which allows you to send direct messages (DMs) for private conversations.
- Tweet responsibly. If you look at your Twitter stream and it doesn’t make a compelling case for why someone should trust or hire you, ask yourself what it’s contributing to your digital profile. If you can’t think of a good answer, delete it.
8. Join a professional social network. Ning groups like Wired Journalists give the opportunity to find and connect with other journalists who are interested in your beat.
9. Seek the input and advice of veteran journalists. Social media has broken down the hierarchy of professional org charts and created direct access to people. By using social media, blogs, LinkedIn and Twitter, I have communicated in the past four months with many prominent journalists, including NPR CEO Vivian Schiller, NPR reporter Don Gonyea, Jim Brady, Craig Silverman, Terry Greene Sterling, Kristen Lombardi, Dan Schawbel and Mignon Fogarty (aka Grammar Girl). Be fearless in reaching out to experienced journalists and experts in your subject area; the worst think they can do is say they can’t help you. Most likely, you will be blown away by how willing people are to help you.
10. Participate in live online chats. Poynter Online has weekly live chats with Joe Grimm aka Ask the Recruiter. Journalism students, professors and working journalists log on each week to discuss relevant topics. Transcripts are posted following the chats and logged on the site.
11. Be a true multimedia journalist. Take the steps to learn basic skills in video/audio editing and photograph. Become familiar with social media sites that feature them and create your own content.
- Post videos on your website or video-sharing sites like YouTube.
- Learn to create a podcast. (Click here to hear how Grammar Girl went from being a freelance writer/editor to creating her podcast.)
- Learn to embed audio and video.
- Learn to use Photoshop and create an account on Flickr.
- Learn HTML and get comfortable with inserting code into blogposts, such as this post on interviewing for media jobs:
12. Stretch yourself intellectually. Keep on top of what’s new in social media by reading Mashable and pay attention to personal branding experts. Look for seminars and workshops to get firsthand advice and skills from journalists who are successfully and strategically using social media.
As part of our online media course, I had to create a personal portfolio page. I needed to find a line to present the kind of journalist I want to be and eventually came up with a sub-heading tagline to describe my vision:
Telling Stories Through Multimedia Journalism.
In the end, my site was pretty elementary, but at least I’d defined my goals for myself: I’d write compelling stories about interesting people and issues and use photography, audio, video and graphics to present them online. So when I completed my recent post on Tom Peters’ “The Brand Called You” column, I felt pretty good that I could check off one of his challenges–a tagline in 15 words or less–to use consistently throughout my digital profile.
But when I think about it now, that tagline doesn’t yet reflect the collective work I’ve done.
This leads me to ask a chicken or egg kind of question: Is my tagline not supporting my work or is my work not supporting my tagline? What is the true representation of what I have to offer as a journalist? How can I use social media to express and promote that?
Coming up with a personal brand tagline can be an effective way of checking whether you’re work and goals are in sync. The work I’m doing now would suggest I’m interested in being a social media editor. I’m advocating through this blog that journalists and news organizations harness the power of social media to create communities and share the human experience. I use social media actively, participate in live chats and try to read what I can to stay informed so I can be familiar with how journalists are benefiting from it.
Yet I’m still interested in what led me to grad school in the first place: a desire to share people’s stories. The small yet powerful stories, like the kind you hear on NPR’s StoryCorps segments, of people who never make the news but have struggles and triumphs that move you. I’ve used Twitter and Facebook to follow and connect with reporters who’ve mastered that kind of storytelling, and I try to follow their blogs.
Yet neither of these efforts fully reflect my authentic brand, which includes my undergrad degree in public relations and advertising, my career in media planning, thirteen years as a parent, my work ethic, my professionalism, mi abilidad de hablar en espanol, and the rest of what makes up my “inner and outer brands.”
That’s where social media can help me. Through my Twitter and LinkedIn profiles, my Facebook page, email signature, and eventually, a personal website (at least I already own www.jenniferhellum.com) with a well-crafted tagline, I’ll have the chance to tell the rest of my story.
Now to just work that into 15 words or less.
It’s spring break at the Cronkite School this week, and although some students are spending their time relaxing, others are busy searching for summer jobs and internships. Poynter Online had an excellent post on their Ask the Recruiter blog yesterday about the social media skills journalists need to find work in today’s job climate. (Interestingly, I watched the post make the re-tweet rounds on Twitter, proof that many journalists already are up to the task.) The article featured several industry leaders and discussed the skills their organizations are looking for in new hires. It’s definitely worth your time to read it and bookmark it for future reference.
I was just about to write a quick post about the blog when I got a tweet announcing a live chat was about to begin with the post’s author Joe Grimm, a visiting journalist at the Michigan State University School of Journalism. The tweet said the chat would focus on unexpected ways to find jobs, so I took the opportunity to participate and asked Joe some questions about how social media and personal branding can play into job searches:
Joe Grimm, Poynter: When I think about finding jobs in unexpected ways, I think of two things. One is looking for new jobs or new wrinkled (sic) on old jobs; the other is new ways of finding jobs or differentiating yourself.
Jennifer Gaie Hellum, ASU: As journalism grad students, we’re hearing a lot about how we have an advantage knowing how to use social media. Yet some of us are concerned that we will be limited to social media tasks at the expense of getting news-gathering and storytelling experience. What advice do you have on how to strategically use our skills without limiting our exposure to the craft?
Joe Grimm, Poynter: Jennifer, this has always been a concern. People with scarce skills are forever getting pigeon-holed. They are happy to get in the door, but not very happy about being pushed away from the things they love to do. This is a great subject to work hard on in the negotiations for a job. Get some commitments in writing.
Jennifer Gaie Hellum, ASU: Your post yesterday about social media skills affirmed much of what we’re being taught at the Cronkite School at ASU. We talk a lot about personal branding and being entrepreneurial journalists. Do you see news organizations adapting to these dynamics in their approaches to hiring, or is this just new jargon for freelancing?
Joe Grimm, Poynter: Oh, no. People are serious about social media. I think some managers do not have a well-defined concept of what they are asking for, so it is a good thing to probe in an interview. But these skills, as well as audience analysis, will only get more important, not less so. This does not seem to me to be a fad.
It is easy to be cynical about entrepreneurship when we see some places paying so little for freelance work. Places are looking for people to be INTRpreneurs, if you will allow me, to help them innovate. This is new.
Jennifer Gaie Hellum, ASU: I’m not so much asking if social media is a fad but rather the “journalist as a brand” phenomenon. We are being encouraged to establish ourselves on social media as a way to define our voices and areas of interest through the tweets we send and the comments we make.
Joe Grimm, Poynter: We have a paradox happening, Newspapers are eliminating specialty beats and critics, but it makes no sense for any of us to be generic. We need to stand out — for good reasons — and that means to have good, marketable journalistic brand identities. The generic people — forgive me — are not getting called.
On networking, remember the power of loose ties — the people who are not closest to you hear different information than you do and can bring you leads. Value the people who you don’t know best or who are friends of friends.
Jennifer Gaie Hellum, ASU: Often I see status posts on LinkedIn of people who are looking for jobs or looking to hire. The key to all these examples (mentioned in throughout this chat session) seems to be ACTIVELY employing whatever networking tool you are using.
Joe Grimm, Poynter: Amen, Jennifer. Networking is an ongoing activity. Not just what we do when we’re needy.
You can read the entire chat transcript here:
(Chat embed courtesy of Poynter Online)