Archive for May 2013
As a recent transplant into New York’s journalism community, I’m constantly keeping an eye out for opportunities to connect with other news and social media professionals. This is a huge media community, and breaking into it can be overwhelming. How does a new arrival find her people? Fortunately, New York has professional organizations, online groups, meet ups and conferences for journalists working in all areas and at all levels of the craft. As a journalist working in social media, I was excited to find Columbia University journalism professor Sree Sreenivasan’s Social Media One-Night Stand: An Advanced Workshop for Journalists, Bloggers & Media Professionals. This intensive, inexpensive way to learn about new online tools and connect with others doing similar work not only exposed me to valuable resources for updating my skills but also unexpectedly gave me a network of colleagues to get to know.
For less than $150, attendees of the evening workshop saw a quick-paced lineup of presentations that ranged from tips from high-profile social media specialists to demonstrations of new tools and success stories from entrepreneurs:
- Krista Canfield (@kristacanfield), LinkedIn senior manager, corporate communications
- Josh Quittner (@twittner), Flipboard editorial director
- Robert Moore (@medialabrat) of OneQube, CEO of Internet Media Labs
- Hedda v. Schaumann (@heddavsw), StatistaCharts executive marketing director
- Craig Silverman (@craigsilverman), Spundge director of content
- Craig Kanalley (@ckanal), Huffington Post senior editor of Big News & Live Events
- Kathy Zucker, @kathyzucker, Founder/CEO/Managing Editor at MetroMomsNetwork
- Jennifer Preston (@JenniferPreston), staff writer at The New York Times’ The Lede blog
We also got what felt like a social media pep rally from Sree, the event’s host. His boundless enthusiasm for social media showed as he appealed to us to share content – a lot of content.
— Ilana Kowarski (@IlanaKowarski) May 17, 2013
Throughout the evening, Sree encouraged us to embrace the intimacy of social media, saying “This isn’t a flight; get up and walk around! Take pictures up close and share them on Instagram. Tweet what you’re learning. And make sure you include the hashtag #cjsm!” We were an obedient bunch, to put it mildly. Not only did we send hundreds of tweets with the presenters’ advice, we also shared Sree’s ad-libbed tips – and tagged them with #cjsm, of course: 25 Sree tips, as shared during the #cjsm Social Media One-Night Stand
- LinkedIn is highly underappreciated. Work on it. You are more than your job title. (via
- Trying to learn LinkedIn once you’ve been laid off is too late. (via
- Keep and open mind but don’t let your brain fall out. (via
Practice social media skills when you don’t need them so they’re there when you do. (via
If you can build a great quality product, the money will come later. Don’t think about your exit strategy. (via
- Find the social media that works for you! (via
Do something because you love it, not because you will make money doing it. (via
- Think of your social media sites as your embassies. Your website is your home. (via @AmyVernon; tip later attributed to @JimReynolds)
- Flipboard is the first social media I check early in the morning. (via
Social Media is a great way to amplify your message but takes effort and works best when you are passionate. (via
Be an early tester and late adopter of tech. (via
Add to your bucket list: work for a startup. (via
Laser-focus think about your brand. (via
Be careful about building your brand around your employer. (via
For Twitter usernames, pick shortest possible, recognizable handle. Or at least memorable. (via
- Putting your employer’s name in your Twitter bio is like tattooing your boyfriend’s name on your arm. (via
Use social media with a spirit of generosity. Give ppl useful info, and you will gain a following. (via
- Numbers aren’t everything. You can have a small # of followers and be doing great work on
#socmedia. (via @IlanaKowarski)
- Embed codes are changing the world and we need to understand them. (via
Every piece of content should be clickable, linkable, likable, shareable, embeddable. (via
- Your Twitter bio should reflect the best, current you. (via
The header photo on your Twitter profile is a great way to share something about yourself. Use it to highlight your brand. (via
- If you can’t add to the signal, don’t add to the noise. Add value when you post on Twitter. (via
- Humility is important on social media. It comes across better than boasting.(via
In between presenters, Sree shifted from master of ceremonies to head cheerleader, as he spent the breaks giving shout-outs to industry leaders as well as attendees with success stories. Whether promoting the work they do or the paths they took to get there, he shared the stories of those on hand who had used social media to develop a niche, promote their brands and establish their careers. (These introductions continued to the very end of the evening, when he and a few dozen die-hard attendees gathered for late-night pizza nearby.)
And for those who ended the night perhaps overwhelmed by the tasks and responsibilities that go with being a social media specialist, Sree offered words of reassurance with this final, insightful slide:
I’ve been thinking a lot lately about the impact of breaking news coverage on journalists’ brands. I first talked about it with my sons during the highs and lows of the Boston Marathon bombings coverage. The sheer volume of available information and demand for instant reporting made what historically was a difficult job fundamentally more complex, with amplified consequences. CNN’s John King’s doubly erroneous report that a “dark-skinned male” had been arrested by authorities received widespread criticism and led him to publicly address his “embarrassment“. Meanwhile, people lit up social media to praise NBC’s Pete Williams for his responsible and accurate coverage.
I also heard this issue discussed at the New York Times and the BBC College of Journalism Social Media Summit the following weekend, just hours after the manhunt ended. Although branding wasn’t specifically addressed, the discussion did include how hasty reporting and careless social media activity can affect journalists’ relationships with their audiences (which, I’d argue, is branding.)
As The New York Times’ David Carr shared, he’s learned sometimes it’s best to sit back and take a breath:
“The lack of friction is what makes it particularly dangerous. My response – I care about my followers on Twitter, I want to look after them and keep them close – my response when big things happen is to lift my hands up, is to wait. Because I’ve gotten lit up by … ‘Ooh, that’s juicy, that’s spicy… ‘ Just hit the retweet button and on it goes, and it all goes to shit.”
I imagine most of us have made that mistake; I know I’ve certainly retweeted a provocative development in a breaking story only to later wish I hadn’t. But as Maya Angelou once said, “When you know better, you do better.” The social contract between journalists and the public demands we do better. Because whether you’re a reporter on the scene or on your TweetDeck, your brand is only as strong as the level of credibility you have with your audience, and they have to be able to trust that you’re providing them with facts. Especially during breaking news. If you’re not dealing with facts, you’d better make that clear.
Last Friday, CBS news anchor Scott Pelley addressed his concerns about recent breaking news coverage in his powerful acceptance speech for the 2013 Fred Friendly First Amendment Award:
“Our house is on fire. These have been a bad few months for journalism. We’re getting the big stories wrong. Over and over again.”
Pelley wasn’t speaking from a holier-than-thou position; he was speaking as someone who’d recently failed to do his job as a journalist. He humbly acknowledged that he himself had made the inaccurate report that Adam Lanza’s mother was a teacher at Sandy Hook Elementary School, and that it was her classroom Adam had attacked. He took full responsibility for his having gotten caught up in the race for the scoop and then warned his colleagues against relying on social media alone in this era of “instant reporting”:
“In a world where everyone is a publisher, no one is an editor. And that is the danger that we face today. We have entered a time when a writer’s first idea is his best idea. When the first thing a reporter hears is the first thing he reports … Twitter, Facebook and Reddit: that’s not journalism; that’s gossip. Journalism was invented as an antidote to gossip.”
This should make us pause.
He’s talking about our profession, our tradition and our integrity.
At a time when our direct access to information, whether images, eyewitness accounts or citizens’ reactions, gives us immediate opportunities to get our work (and our names) seen, we increasingly are left to police ourselves. When we don’t, we do so at our own risk. Pelley is warning us that our impulses to gain visibility during a high-profile event better be tempered by the discipline to follow the bedrock principles of journalism, regardless of distribution method: Verification. The responsibility to do no harm. The fundamental distinction between the news gathering and news reporting processes. Reporting the facts.
Pelley didn’t stop there. He continued with an indictment of the need “to be first” as an irrelevant incentive, created by news organizations rather than the public:
“If you’re first, no one will ever remember. If you’re wrong, no one will ever forget. How does it serve the public to be first in this frantic efffort that we so often see – that we all succumb to – how does it serve the public if we’re first?
You know what first is all about? It’s vanity. It’s self-conceit. We do it to make ourselves feel better. No one’s sitting at home, watching five television monitors, going “Oh, they’re first!” That’s a game that we play in in our control rooms. Nobody does that. Maybe a touch of humility would serve us better, and serve the public better as well.”
Pelley’s reflections in the wake of his reporting error, as well as his actions, suggest he’s taken these words to heart. He received considerable praise for his measured reporting in the moments immediately after the Boston bombing and appears to have only strengthened his reputation.
We, too, can learn from his mistake by considering the consequences of being undisciplined in those “frantic efforts” and what that does to our brands. We must decide for ourselves, as Pelley stated, whether we have “the courage to be right when others would rather be first.”
Scott Pelley’s speech in its entirety (by Quinnipiac University via YouTube):